Frequently Asked Questions
frequently asked questions
Do I need an appointment?
At this time appointments are required, especially if requesting a certain time or therapist. We will soon be accepting walk-ins, as available. Demand for appointments can be expected to be high on weekends and around holidays.
What is the Cancellation Policy?
a.&co. technicians request a 24-hour notice when cancelling an appointment. Cancellations with less than 24-hours notice will be charged half the service price. Time is a precious commodity and a late arrival for an appointment may result in an adjustment to your service out of courtesy to our next guest. Repeated no shows WILL be charged a fee if no notice is received before a missed appointment. a.& co. requires all guests to have a credit card on file.
What if I arrive late to my appointment?
Arriving late will simply limit the time for your treatment, thus lessening the effectiveness and your pleasure. You will still be charged the full fee for the appointment.
What are your payment policies?
Appointments must be reserved with a credit card or gift card number. Payment may be made in advance or at the time of service. We accept cash and all major credit cards for services and for gratuities.
For any special offers, only one offer may be used for any service, and discounts are not valid for groups.
What should I tell my treatment provider?
At a.&co. all guests receiving spa treatments have not only the right, but also the responsibility to communicate openly with their therapist, aesthetician, and/or hair stylist about their service during the treatment. Any special expectations, personal preferences and/or possible concerns about how a treatment is progressing should first be addressed directly with the individual who is providing the treatment during the treatment.
Our spa staff is renowned for their amazing diversity, breadth and depth of knowledge of their profession. We celebrate all their varied backgrounds and value their many skills, talents and gifts which they bring to a.&co. If you have a special request to make your treatment more enjoyable such as dimmer lights, softer music, a lighter or heavier touch, an extra blanket, etc. Please do not hesitate to ask.
If there are certain things you wish your therapist NOT to do such as work on your feet, your face, your abdomen or scalp/hair, please communicate your desires.
In addition, you have the obligation to let your therapist know about any health related conditions that could potentially cause you discomfort or harm during the course of your treatment. This would include, but is not limited to, pregnancy, recent surgeries, diabetes, injuries, high or low blood pressure, heart conditions, shellfish or iodine allergies, and any other allergies.
All of our services are designed to nurture, relax, restore and meet your specific needs. We welcome your input and feedback.
Should men shave before a facial?
Shaving is recommended but please be sure to do so at least two hours prior to your scheduled appointment.
Are there any rules of etiquette?
Honor the environment with silence; it is one of tranquility and relaxation. Remember that your treatment will end on time so that the next guest is not delayed. The use of cell phones, cameras and electronic devices is not permitted in the spa. Arrive early. Don't cheat yourself out of your relaxation time.
How should I handle gratuities?
Treatment and package prices do not include gratuity. A 15%-20% gratuity is customary if the service met or exceeded your expectations.
Will I be able to purchase the products that are used in my treatments?
We carry a full array of professional spa products so you can duplicate the benefits at home. We will also soon be offering to ship direct to you should you want to reorder upon returning home.
How do I determine which facial to choose?
The estheticians at a.&co. are trained to customize each of our facial treatments for your particular skin through skin analysis. This may mean that you do not receive the facial you booked but one rather more suited to your skin type.