Policies & Etiquette

spa etiquette 

Children

a.&co. absolutely welcomes children for their own appointments. Well behaved children without an appointment are welcome to wait in our waiting area. We ask guests who do bring a child to their service to please be mindful of other guests within the salon/spa and any disruptive child may be asked to remove themselves from the service area.


Gratuity

Gratuities are at the discretion of our guests. Cash is preferred & our staff greatly appreciates you thanking them for the experience they provided (15% – 20% is customary)!


Arrival

New guests please arrive 10-15 minutes early to fill out the necessary paperwork for your service.


Requests

If you have a request for a particular therapist, please mention it when scheduling.


Accessibility

Unfortunately, a.&co. is not wheelchair accessible. 


We are not responsible for any lost or stolen items.

Personal Items


a.&co. policies

cancellation policy

a.&co. technicians request a 24-hour notice when cancelling an appointment. Time is a precious commodity and a late arrival for an appointment may result in an adjustment to your service out of courtesy to our next guest. Repeated no shows WILL be charged a fee if no notice is received before a missed appointment. a.&co. requires all guests to have a credit card on file.

Appointments for microblading please see microblading page for separate cancellation policy


refund policy

We take pride in and stand by our work. All services are non refundable, however we will be more than happy to schedule a corrective service.

A corrective service will not be honored due to change of mind of client. In a case of a hair service disagreement, a redo must be validated by the individual service provider at the end of your service, in some cases within 24 hours. Corrective hair services absolutely will not be scheduled 7 days past initial service date.

Please keep in mind box color and going from darker to lighter tones may result in more than one service to achieve your desired result.

In a case of an esthetic service disagreement, the correction must be validated by the individual service provider no more than 48 hours from the treatment and must be scheduled within 7 days past initial service date.

Gift card purchases are non refundable.

Hair care products are refundable up to 7 days from purchase.

Skincare products are refundable up to 14 days from purchase.